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Refund Policy
Refund & Return Policy
This Refund & Return Policy applies to all orders placed on Stonevara.
Please review this policy carefully before completing your purchase.
Order Cancellations
We accept order cancellations within 12 hours of purchase.
To cancel or modify an order, please contact us within this time frame.
Once the 12-hour cancellation window has passed, orders enter processing and cannot be canceled.
After this period, all sales are considered final, and customers agree to wait for the stated processing and shipping timelines.
Returns & Exchanges
We accept returns for both defective and non-defective items.
Returns are accepted for new and unused items only, in original condition and packaging.
You may request a return within 7 days of delivery.
We accept exchanges within the same 7-day return window.
Important – Natural Stone Disclaimer
Stonevara products are made from natural stone, crystal, and jade materials, which may vary in color, texture, pattern, translucency, and appearance.
These natural variations are not considered defects.
We do not accept returns based solely on:
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Natural color or pattern variations
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Size tolerance differences within reasonable ranges
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Buyer’s remorse or change of mind
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Incorrect selections made by the customer
Please review product descriptions, photos, and measurements carefully before placing your order.
Return Method & Costs
Returns must be sent back by mail.
Customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping service. Stonevara is not responsible for lost return shipments.
A USD $4.99 restocking fee will be deducted from the refund amount for returned items.
Original shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
To be eligible for a replacement or resolution, please provide:
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Clear photos of the item(s)
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Photos of the original packaging
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Your order number
After verification, we will offer an appropriate solution, such as a replacement, exchange, or refund.
Address Errors & Unpaid Customs Fees
Stonevara is not responsible for delivery issues caused by:
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Incorrect or incomplete shipping addresses
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Failure to provide required customs information
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Unpaid local taxes, duties, or customs fees
If a package is returned for any of the reasons above:
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Reshipment will be at the buyer’s expense
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Reshipment fees must be paid within 10 days of notification
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Unclaimed or unpaid orders may be closed without refund
Refund Processing
Once we receive and inspect your returned item, refunds will be processed within 7 days.
Refunds will be issued to the original payment method.
Processing and transaction fees may be deducted where applicable.
Please note that depending on your payment provider, additional time may be required for funds to appear in your account.
Wholesale Orders
All wholesale and bulk orders are final sale unless otherwise agreed in writing prior to purchase.
Due to the nature of wholesale pricing and volume-based sourcing, refunds or returns are not accepted for wholesale orders except in cases of verified fulfillment errors.
Taxes, Duties & Import Fees
Product prices do not include local taxes, customs duties, or import fees unless explicitly stated.
Any taxes or fees imposed by local authorities are the responsibility of the buyer. Stonevara is not responsible for charges incurred during international shipping or customs clearance.
Important Notes
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Processing times and policies are agreed upon at checkout
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Shipping fees are non-refundable
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Returns must be requested within 7 days of delivery
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Items must be new and unused to qualify
By placing an order through Stonevara, you acknowledge and accept this Refund & Return Policy.
Contact Us
For questions regarding returns or refunds, please contact:
Last updated: February 22, 2026